Privacy Policy

At Unios, the privacy of everyone we deal with is important to us. This includes our partners and distributors, everyone interested in our products, our website visitors, and others who interact with us online.

It is Unios’ policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect or hold. This Privacy Policy explains how we do that. It tells you:

  • What personal information we collect
  • How we use that personal information
  • Who we share that personal information with
  • Your rights in regard to the personal information we hold about you.

This policy is effective as of 27 April 2023.

Last updated: 27 April 2023.

Who are we?

This Privacy Policy applies to Unios Australia Pty Ltd ABN 67 153 467 040, and our related entities operating in Singapore, China, South Korea and Vietnam.

Information We Collect

We only collect and use personal information that is reasonably necessary for us to provide our services, including information and updates about our products, useful tools and distributor information.

The personal information we collect includes:

  • Information you provide to us
  • Information we collect when you visit our site or use our services
  • Information we receive from third parties or that we infer or derive ourselves

Information you provide to us

We ask for personal information when you set up an account with us, subscribe to our newsletter or contact us— which may include one or more of the following:

  • Name
  • Email
  • Phone/mobile number
  • Company
  • State
  • Country

You may also share personal information with us when you use your account, though we ask that that be minimised.

You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it

Information we collect when you visit our site

When you visit our website or use one of services, we may automatically log the data provided by your web browser, including your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, we may automatically collect data about errors that occur while you are using our site(s) and the circumstances surrounding their occurrence. This may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

While this information may not be personally identifying by itself, it may be possible to combine it with other data so it becomes personal information.

Use of Cookies

We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Information from third parties

We may receive personal information about you from a third party, such as one of our distributors, partners or suppliers, but only where this is authorised or with your consent.

How we use your personal information

We may collect, hold, use and disclose information for the following purposes:

  • to provide you with information and updates about our products and services
  • to assist you in designing solutions, selecting products and services including via the use of our on-line tools and otherwise supporting you
  • to contact and communicate with you, including to answer your questions and enquiries
  • to direct you to distributors or partners who may be able to assist you
  • to enable you to customise or personalise your experience of our website
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you (and with your consent wherever required)
  • for analytics, market research, and business development, including to help develop our products and services, to optimise your experience and to improve our website, associated applications, and social media platforms
  • to comply with our legal obligations and resolve any disputes that we may have
  • for technical assessment, including to operate and improve our website, associated applications and tools, and associated social media platforms

We may also combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Sharing your Personal Information

We may share your personal information with suppliers and third parties who carry out specific functions on our behalf, so that we can provide and improve our products, services and solutions, support you and ensure you have the best customer experience possible. These third parties may include :

  • Distributors of our products and other partners
  • Technology service providers
  • Marketing and data analytics service providers
  • Business advisory services such as our lawyers, accounts, or other professional services providers
  • Administrative services including mailing and printing services

Where we share information with third parties, we take steps to keep your information is safe, including having contracts in place to ensure that information is handled appropriately.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Overseas Disclosure

We may disclose your personal information to our related entities in Australia, Singapore, China, South Korea and Vietnam and other overseas distributors, suppliers or service providers with whom we have a business association. If we transfer personal information out of one jurisdiction, we will ensure that there is an adequate level of protection for personal data in the receiving entity. For all international transfers, we will ensure that either: (i) personal information is transferred to countries recognised as having an equivalent level of privacy protection as the source country; or (ii) the transfer is made pursuant to appropriate safeguards, such as contractual obligations.

Protecting Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to for the purposes we have outlined above. This time period may depend on what we are using your information for. If your personal information is no longer required for any of these purposes, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Your Rights and Controlling Your Personal Information

Withdraw consent for marketing

If you have previously agreed to us using your personal information for direct marketing purposes, or subscribed to updates or newsletters, you may change your mind at any time.

To unsubscribe or opt-out of communications (including marketing communications), please either:

  • opt-out using the opt-out facilities provided in the communication, or
  • contact us using the details provided below.

Please note we may need to request specific information from you to help us confirm your identity.

Access and correction

You may request details of the personal information that we hold about you.

If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

For access to or to correct your personal information, please contact us using the details below.

Other rights

Depending on where you are located and the applicable data protection laws and regulations you may have additional rights including the following:

  • Right to object – you have the right to object to us processing your personal information
  • Right to restrict processing – you have the right to request us to suspend processing under certain circumstances
  • Right to data portability – you have the right to obtain a copy of your personal information in an easily readable format in order to transfer to another service
  • Right to erasure – otherwise known as the ‘right to be forgotten’ meaning that you have the right to request that we delete all the personal information that we have on you (with certain legal exceptions).

To exercise any of these rights, where they are available, please contact us using the details below.


If you believe that we have breached a relevant data protection law or regulation or this policy and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Henry Luong henry@unios.com

Links to Third Party Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

We may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact us

Unios HQ
37 Boom St,
Gnangara WA 6077

+61 8 9248 1888sales@unios.com

Showroom viewings by
appointment only

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